• You are also responsible for information relating to all transactions made on the Digital Seba Portal.
• During wallet charging through the payment gateway, if the money was deducted from your card or bank account and the top up was not delivered within 24 hours of completion of the transaction, then you must inform us by sending an email to our customer services e-mail address Support@esebakendra.co.in or collect tickets from our Digital Seba Portal.
• During service transactions, if the amount has been deducted from your wallet and the service is not delivered within 24 hours of completion of the transaction, you must inform us by sending an email to our email address customer service Support@esebakendra.co.in or increase tickets from Digital Seba Portal.
• Include in the email the following transaction details such as Amount, ESK txn ID, ESK ID, Wallet TXN ID and Data TXN for top up cases and for other cases include Amount, ESK TXN ID, ESK ID and Data TXN.
• We will investigate the incident and if it is found that the amount was actually debited to your card or bank account or wallet without delivery of the top up / service, then You will be refunded within 21 working days of receipt of your email / ticket.
• All refunds will be credited to bank accounts for top up boxes and wallet for other boxes.
• It will take 3 to 21 business days for the money to appear in your bank account, depending on your bank policy.
• In the event of a chargeback, if the amount was reverted to your originating account while the service was delivered to the User, ESK has all rights to recover this amount from the User's account.
